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Returns Policy


1  INTRODUCTION

1.1   This Returns Policy forms part of the Terms & Conditions of Sale and applies to the sale of all products (Products) advertised on ourwebsite (www.millenniadirect.co.uk) by Millennia (UK) Limited (Company Number 09671906)(VAT Registration 221 7947 06) of Millennia (UK) Ltd, 53-59 Chandos Place, London, WC2N 4HS (Millennia).In this Policy, “us”, “we” and “our” refer to Millennia and references to “you” and “your” is to you, the purchaser of any Products.

1.2   Nothing in these terms limits or restricts your rights as a consumer which cannot be excluded by law.  For more information about your statutory rights, please visit the UK Government's website (www.direct.gov.uk) or contact Consumer Direct (08454 04 05 06), the Government funded consumer advice service.

1.3   If you require further information or are not satisfied with how we have handled the cancellation, return or refund for any Products, please contact our customer service team by email at info@milleniadirect.co.uk, by telephone on 0208 8720 7212and by post at Millennia (UK) Ltd, 53-59 Chandos Place, London, WC2N 4HS.

2  CANCELLATIONS

2.1   You may cancel any order (without reason) within 14 days, in which case you shall be responsible for the delivery costs for returning the Products.  The 14 day period starts on the date of purchase.

2.2   You are responsible for demonstrating cancellation.  You may complete and return the following Model Cancellation Form to us by email: To: info@milleniadirect.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:

                                          

Order number:

 

Name of customer:

 

Address of customer:

 

Products being returned

 

Reason for cancelling:

 

3   RETURNS - POLICY

3.1  We aim to always provide high quality Products that are free of defects.  On occasion however, Products may need to be returned.  We aim to resolve your query promptly and with minimal inconvenience.

3.2   If you receive Products which do not match those that you ordered, have defects or were damaged during delivery, you must notify us within 14calendar days and we accept returns within 30 days of delivery (unless otherwise noted on the product page.

3.3   We will need to know your order number, the specific Products to be returned, and the reason for return.  We will provide you with a returns authorisation number and information to assist with processing your request.

3.4   You will have the option to have the Products replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Products.

3.5   We will not accept returns for Product(s) that have been used, damaged, worn or soiled.

4   RETURNS - DELIVERY

4.1   All Product(s) must be returned in their original condition, including boxes, tags, booklets and labels (disturbed only as necessary for inspection equivalent to that in a physical store). 

4.2   You must take care to pack return Products securely, include the returns form and obtain proof of postage / delivery. 

4.3   You are responsible for the Products until we sign upon delivery to us, so we recommend you select insurance cover with postage.

4.4   You shall be liable for any loss in value of any Products, if the loss is the result of your use or unnecessary handling, or damage during return delivery.

5   REFUNDS

5.1   Any refunds will be made through the payment method used by you when purchasing the Product(s). We will not make refunds to a third party.

5.2   We are responsible for paying shipment costs only for faulty or damaged Product(s) so long as you use standard Royal Mail services. We regret that additional costs such as express delivery may not always be refunded.

5.3   We may deduct from any refund loss in value of the Products resulting from your use or unnecessary handling of the Products.

5.4   Any refunds will be issued without undue delay after receipt of the returned Products (or evidence that the Products were returned or that no Products were delivered).